999 bat Privacy Policy

01 Introduction and Scope of Application

999 bat places the highest importance on the privacy of all its users. The information described in this privacy policy applies to our website, mobile application, and other digital services. When you create an account on our platform, log in, or use any of our services, you fall within the scope of this policy.

This policy applies only to individuals aged 21 or above. We do not knowingly collect information from any minor. If it comes to our attention that a minor is using our platform, the relevant account will be closed immediately and any collected data will be deleted.

02 What Information We Collect

Opening an account and using services on 999 bat requires certain personal information to be provided. The information collected can be divided into the following categories:

2.1 Information Provided Directly

• Full name, date of birth, and gender
• Email address and mobile number
• Home address and nationality
• National ID or passport number (for identity verification)
• Financial transaction details — such as bKash, Nagad, Rocket, or Upay numbers and bank account information

2.2 Automatically Collected Information

• IP address, browser type, and version
• Operating system and device model
• Time of site access, pages visited, and session duration
• Information collected through cookies and similar tracking technologies

2.3 Transaction and Gaming-Related Information

• Deposit and withdrawal history
• Betting and gaming activity records
• Bonus claims and wagering activity
• Customer support communication details

03 Purpose of Information Use

Information collected on 999 bat is used for specific and legitimate purposes. No information is used for unnecessary or excessive purposes.

3.1 Account Management and Identity Verification

Information is used to create your account, verify your identity (KYC), ensure login security, and for account-related communications. This process is essential for financial security and fraud prevention.

3.2 Processing Financial Transactions

Financial information is used to complete deposits and withdrawals. The minimum deposit on our platform is ৳300 and the minimum withdrawal is ৳500. All transaction data is secured through SSL encryption.

3.3 Customer Support and Communications

Relevant account information is used to resolve your issues through our 24/7 live chat and email support. Customer support representatives only have access to information necessary for providing service.

3.4 Security and Fraud Prevention

Information is analysed to detect and prevent unauthorised account access, money laundering, and other illegal activities. This is essential for protecting the interests of all our users.

3.5 Responsible Gaming

We follow a responsible gaming policy. Under this policy, gaming activity is monitored to identify early signs of problematic behaviour, and users are assisted where needed.

04 Data Storage and Security

999 bat applies industry-standard security measures to protect your information. The key features of our security infrastructure are listed below:

• SSL Encryption: All data transmissions are secured through 256-bit SSL encryption.
• Server Security: Data is stored on secure, protected servers and is subject to regular security audits.
• Access Control: Only authorised personnel may access specific data, and they are bound by strict confidentiality agreements.
• Two-Factor Authentication: Account security is ensured through an OTP-based verification system.
• Data Minimisation Policy: Only the information strictly necessary for providing the service is collected.

While we ensure the highest level of security, no data transfer over the internet can be guaranteed to be 100% secure. It is your own responsibility to keep your password confidential and to log out after use.

05 Sharing Information with Third Parties

999 bat does not sell your personal information to any third party. However, certain information may be shared with specific parties in the following circumstances:

5.1 Payment Processing Services

Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and bank transfer services to complete deposits and withdrawals. This sharing of information is solely for the purpose of completing transactions.

5.2 Identity Verification Services

As part of the KYC process, certain information may be shared with trusted third-party identity verification services to verify ID details.

5.3 Legal Obligations

Information may be provided to relevant authorities if required under applicable law in Bangladesh, court orders, or government directives. In such cases, we do not provide any information beyond what is legally required.

5.4 Technology and Infrastructure Services

Minimum necessary information may be shared with contracted partners for game providers (such as Evolution, Pragmatic Play, JILI, PG Soft), server hosting, and other technical services. These partners are required to comply with our privacy standards.

06 Cookies and Tracking Technologies

The 999 bat website and application use cookies and similar technologies to improve your experience.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, ensuring security, and remembering language preferences. Without them, the site will not function properly.

6.2 Functional Cookies

These cookies are used to remember your preferences, display settings, and other personalisation settings.

6.3 Analytical Cookies

These cookies are used to understand which pages users visit most and where issues arise. This information helps improve the quality of the service.

You can manage cookies by changing your browser settings, but disabling cookies may limit some functionality of the platform.

07 Your Rights and Controls

999 bat gives you control over your personal information. You have the following rights:

• Right to Know: If you want to know what information we hold about you, contact us.
• Right to Correction: If any of your information is incorrect, you can have it corrected.
• Right to Deletion: In certain circumstances, you may request the deletion of information that is not subject to a legal obligation.
• Right to Opt Out of Marketing: If you do not want to receive promotional emails or messages, you can opt out at any time.
• Right to Object: You have the right to object to the processing of your information for specific purposes.

To exercise these rights or if you have any questions, contact us. Answers to all common questions can be found in our FAQ section.

08 Data Retention Period

999 bat retains your personal information only for as long as necessary. Generally:

• All account information is retained while the account is active.
• Even after an account is closed, certain information is retained for a set period to meet legal obligations.
• Financial transaction records are retained for the period required under financial regulations.
• Information from inactive accounts is securely deleted after a set period.

09 Protection of Minors

999 bat strictly prevents anyone under the age of 21 from using the platform. We do not knowingly collect information from any person under 21.

Age is verified at the time of account registration and confirmed through KYC where necessary. If a minor's information is found in our system, a parent or legal guardian may contact us to request its deletion.

10 Policy Changes and Updates

999 bat reserves the right to update this privacy policy when necessary. If any significant changes are made, users will be notified via their registered email or through a notification on the platform.

Continued use of the platform after an update will be taken as acceptance of the new policy. It is therefore recommended to visit this page regularly. To learn more about us, visit our About Us page.

11 Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact our privacy team:

We take all complaints seriously and make every effort to resolve them as quickly as possible. Keeping your information secure is our commitment.